Frequently Asked Questions

You can choose an available specialist from the doctor directory and submit a consultation request. Once the doctor accepts, a private consultation room opens where you can interact via chat, voice notes, audio or video calls, and receive digital prescriptions.

Our platform displays real-time status indicators for each doctor: 🟢 Online (ready to take new patients immediately), 🟡 Busy (currently consulting another patient), and ⚫ Offline.

Yes. Every medical practitioner must submit their Bangladesh Medical and Dental Council (BMDC) registration number, medical degrees, and institutional credentials before an administrator reviews and approves their account.

No, never. VL Telemedicine enforces a strict Zero Contact-Leak Policy. Doctors never see your personal phone number or email, and patients never see the doctor's personal phone number. All calls and messages take place entirely inside the secure platform.

Only you and the specific doctor assigned to your active case can view your messages, uploaded lab reports, and prescriptions. All data is protected with strict server-side authorization controls (IDOR protection).

No downloads or apps are needed. Audio and video calls run seamlessly right inside your web browser (Safari, Chrome, Firefox, Edge) using encrypted WebRTC technology.

Yes. You can click Audio Call to engage in voice-only mode where your camera is never accessed, or click Video Call for face-to-face medical consultations.

Our real-time call status heartbeat instantly notifies the other side within 1.5 seconds. Both participants' call screens close automatically, media tracks stop, and full consultation notes remain safely stored.

When the doctor completes your case, a digital prescription is automatically issued with complete medicine instructions, dosage intervals, and physician remarks. You can view, download, or print it directly from your dashboard anytime.

You can set daily automated reminder alerts for every medicine prescribed. You will receive notifications directly to your device so you never forget a scheduled dose.